Last updated: 28 October 2026
Level One HQ (“we”, “us”) runs a shared office and co-working space on the Devonport Wharf in Auckland, New Zealand. This policy explains what personal information we collect through levelonehq.com, how we use it, and your rights under the New Zealand Privacy Act 2020.
Information we collect
- Information you give us: your name, email address, phone number and any message you send when you use a form on this website, email us or call us.
- Payment information: when you pay for a desk, office or other service, payment is handled by Stripe on its own secure pages. We receive your name, email address, what you bought and the amount paid. We never see or store your full card details.
- Technical information: like most websites, our server records basic information about visits, such as your IP address, browser type and the pages you view. We use this to keep the site secure and working.
- Cookies: the website uses cookies needed for it to work and stay secure (for example, to keep site administrators logged in and to protect against attacks). We may also use analytics tools, such as Google Analytics, to understand how the site is used. You can block or delete cookies in your browser settings.
How we use your information
- To respond to your enquiries and provide the services you have asked for.
- To process payments and send receipts.
- To manage memberships, bookings and access to our space.
- To keep our website and systems secure.
- To meet our legal obligations, such as tax and accounting records.
We do not sell your personal information, and we do not use it for advertising.
Who we share it with
We only share your information with service providers who help us run our business, and only as needed:
- Stripe, to process payments.
- Google, which provides our email (Google Workspace). Emails sent from this website are sent through our own Google account.
- Amazon Web Services, which hosts this website in Sydney, Australia.
Some of these providers store information outside New Zealand. We use reputable providers that protect personal information to standards comparable to the Privacy Act. We may also disclose information where the law requires it.
How long we keep it
We keep personal information only for as long as we need it for the purposes above, or as required by law (for example, financial records are kept for seven years). After that, we delete it.
Keeping it secure
We take reasonable steps to protect your information from loss, misuse and unauthorised access, including encrypted connections (HTTPS), access controls and keeping our systems up to date.
Your rights
You can ask to see the personal information we hold about you, and ask us to correct it if it is wrong. To do this, contact us using the details below. We will respond within 20 working days.
If you are not satisfied with how we have handled your information, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
Contact us
Level One HQ
Devonport Wharf, Auckland, New Zealand
Email: admin@levelonehq.com
Phone: +64 9 320 0655
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.